Terms and Conditions

Terms & Conditions

These Terms & Conditions govern your use of the FEMMINEA website and the purchase of products through our online store. By accessing our website, using our services, or placing an order with FEMMINEA, you agree to these Terms & Conditions.

1. Use of Website

You must be at least 18 years old, or use this website under the supervision or guidance of a parent or legal guardian.

You agree to use the FEMMINEA website only for lawful purposes and not in any way that may damage, disrupt, interfere with, or misuse the website or its services.

All website content, including photographs, graphics, product descriptions, designs, branding, logos, text and other materials, is owned by or licensed to FEMMINEA and may not be copied, reproduced, distributed or used commercially without prior written permission.

2. Product Information

We make reasonable efforts to ensure that product photographs, descriptions, colors, details and specifications displayed on our website are accurate.

However, actual product colors may vary slightly due to photography, lighting conditions, screen settings and device displays.

Measurements provided in our Size Guide are intended to help customers select the appropriate size. Minor measurement variations may occur due to the stitching and production process.

Customers are encouraged to review product descriptions, photographs and the Size Guide carefully before placing an order.

3. Pricing

All prices displayed on the FEMMINEA website are stated in Pakistani Rupees (PKR).

Prices may be changed at any time without prior notice.

The price applicable to an order will normally be the price displayed at the time the order is placed, subject to correction of genuine pricing or technical errors.

If an incorrect price is displayed because of a technical or administrative error, FEMMINEA reserves the right to cancel the affected order and notify the customer.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the item will remain available until your order has been successfully placed and confirmed.

If a product becomes unavailable after an order has been placed, FEMMINEA will contact you and, where appropriate, offer an alternative product, replacement or refund for any amount already paid for the unavailable item.

5. Orders

Once an order has been placed, you are responsible for ensuring that the information provided, including your name, contact details, delivery address and selected products or sizes, is correct.

FEMMINEA reserves the right to refuse or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraudulent or suspicious activity

  • Incorrect pricing

  • Stock unavailability

  • Incomplete or inaccurate customer information

  • Misuse of promotional offers

  • Technical or system errors

Where an order that has already been paid for is cancelled by FEMMINEA, any eligible amount paid will be handled through the appropriate refund process.

6. Order Changes & Cancellations

If you need to change or cancel an order, please contact FEMMINEA as soon as possible.

Order changes or cancellations can only be accommodated before the order has been processed or dispatched.

Once an order has been processed, packed or handed over to the courier, FEMMINEA may no longer be able to modify or cancel it.

7. Payment

Available payment methods may include:

  • Cash on Delivery (COD)

  • Bank transfer

  • Credit or debit card

  • Other online payment methods made available at checkout

The payment methods available for your particular order will be shown during checkout.

Cash on Delivery is available nationwide across Pakistan for eligible orders.

FEMMINEA reserves the right to verify or decline an order where payment information or order activity appears suspicious.

8. Shipping & Delivery

FEMMINEA delivers across Pakistan.

Orders are generally processed within 1–2 business days after confirmation.

Delivery usually takes approximately 2–5 business days after dispatch, depending on the delivery location, courier operations, public holidays and circumstances outside FEMMINEA's reasonable control.

Standard nationwide delivery charges are PKR 250.

Orders above PKR 10,000 qualify for free shipping where applicable.

Once an order has been dispatched, tracking details will be shared through the available contact method, such as SMS or email.

FEMMINEA currently works with PostEx Courier for deliveries. Courier services may be changed or supplemented where operationally necessary.

Delivery timeframes are estimates and cannot be guaranteed where delays are caused by courier operations, weather, public holidays, incorrect delivery details, remote locations or other circumstances outside our control.

9. Size Exchanges

Eligible size-exchange requests must be submitted within 48 hours of receiving the order and are subject to stock availability.

To qualify for an exchange, the item must:

  • Be unworn and unused

  • Be unwashed

  • Have all original tags attached

  • Be returned in its original condition and packaging

  • Be free from fragrance, makeup, stains, damage or alteration

Shipping charges associated with an ordinary size exchange are the customer's responsibility unless FEMMINEA supplied an incorrect or defective item.

FEMMINEA reserves the right to refuse an exchange if the returned item does not meet the required conditions.

10. Damaged, Defective, Incorrect or Missing Items

Customers must inspect their order promptly after delivery.

Any claim involving a damaged, defective, incorrect or missing product must be submitted to FEMMINEA within 48 hours of receiving the order.

A clear and continuous unboxing video is mandatory for these claims.

The video must begin while the parcel is still sealed and clearly show:

  • The original sealed parcel

  • The opening of the package

  • The product received

  • Any damaged, defective, incorrect or missing item being claimed

Customers should also provide their order number and clear supporting photographs where relevant.

Claims relating to damaged, defective, incorrect or missing products may not be accepted without a valid unboxing video.

FEMMINEA will review the submitted evidence before approving a claim.

11. Refunds

FEMMINEA does not provide refunds simply because a customer changes their mind, no longer wants an item, or decides they do not like the product after delivery.

Where a valid product-related claim is submitted within the applicable period and approved after review, FEMMINEA may provide an appropriate resolution depending on the circumstances, including:

  • Replacement

  • Exchange

  • Refund

Any approved refund will be processed according to the payment method and circumstances of the order.

Submitting a claim does not automatically guarantee that a refund, replacement or exchange will be approved.

12. Sale & Promotional Items

Sale, discounted and promotional items are generally not eligible for return or exchange.

An exception may apply where the product received is damaged, defective or incorrect and the customer submits a valid claim within 48 hours of delivery in accordance with FEMMINEA's claim requirements.

A valid unboxing video is required for such product-related claims.

13. Intellectual Property

The FEMMINEA name, logo, branding, product imagery, graphics, website design, written content, campaign materials and other original content are protected by applicable intellectual property laws.

No FEMMINEA content may be copied, reproduced, altered, republished, distributed, sold or used for commercial purposes without prior written permission.

Unauthorized use of FEMMINEA's intellectual property may result in appropriate action.

14. Website Availability

We aim to keep the FEMMINEA website accurate, secure and available.

However, we do not guarantee that the website will always operate without interruption, technical errors, delays or temporary unavailability.

FEMMINEA may update, modify, suspend or discontinue parts of the website where necessary.

15. Third-Party Services

Certain services used on the FEMMINEA website, including payment gateways, courier services and other third-party technologies, may be provided by independent service providers.

Their services may be subject to their own terms, policies and availability.

FEMMINEA is not responsible for delays, interruptions or failures caused solely by third-party service providers where those matters are outside our reasonable control.

16. Changes to These Terms

FEMMINEA may update these Terms & Conditions from time to time to reflect changes in our services, policies, operational requirements or applicable laws.

The latest version published on our website will apply from the date it is posted.

Continued use of the website after an update constitutes acceptance of the revised Terms & Conditions.

17. Contact Us

If you have questions regarding these Terms & Conditions, an order or FEMMINEA's policies, please contact us:

WhatsApp: 0331-8887869
Email: contact@femminea.com
Contact Page: FEMMINEA Contact Us

For detailed information regarding exchanges, claims and refunds, please also review our Return & Exchange Policy and Frequently Asked Questions.